TUE, JAN 17, 2023 09:00 CET
BPC Instruments AB (“BPC” or the “Company”) has recently conducted a customer survey with results confirming great customer satisfaction. The Company’s products received stunning ratings with 94 percent of respondents being “satisfied” or “very satisfied”. Other areas to receive praise in ratings are technical support, delivery reliability, and product training.
BPC’s customer survey was conducted during November and December 2022 with over 140 customers globally. High-quality products, user-friendliness, software features, and access to technical support are what BPC’s customers value most. A stunning majority of 94 percent of respondents are “satisfied” or “very satisfied” with BPC’s products. Areas that have also been praised in ratings are product training, warranty, ease of use, as well as staff’s friendliness and availability for technical support.
CEO Dr. Jing Liu comments:
“We have obtained exceptionally good ratings in all categories, and we cannot but be happy with our very satisfied customers. 94 percent responded that they are satisfied with BPC’s products, and 95 percent are likely to recommend our products to other companies. These numbers make us very proud because they are a clear confirmation of our hard work besides being a great recommendation for future orders. The survey provides valuable information and insights related to BPC performance, which indicates the hard work put in by the BPC team.”
The result of the customer survey and the open feedback will help BPC to improve its products, and operations and develop next-generation analytical instruments. The Company utilizes constructive feedback and wants to thank each customer for taking part in the survey, helping BPC in its development to remain the top choice of industrial biogas plants, service providers, research institutes, and universities worldwide.
About BPC Instruments AB
BPC Instruments is a global Swedish-based pioneering technology company developing and offering analytical instruments enabling more efficient, reliable, and higher quality of research and analysis for industries in renewable bioenergy and environmental biotechnology. The result is not only higher accuracy and precision, but also a significant reduction in time consumption and labour requirement for performing analysis. BPC Instruments’ innovative products offer high quality hardware and software based on deep knowledge and experience of target applications. The solutions are the first of their kind, making the company a pioneer in its field. Today, BPC Instruments exports to 60+ countries around the world. BPC is listed on the Spotlight stock market in Sweden. For more information, please visit BPC’s webpage: www.bpcinstruments.com