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Customer Training

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Online Training & Resources

Talk with our experts

At our online installation session you will meet with one of our experts to discuss how use your instrument for the first time.

Let us guide you through setting up an experiment, provide tips and tricks for using our equipment and answer your questions live. 

Pre-training materials

Customers are provided with a pre-training document with instructions on how to get started before engaging in an online installation session. This allows you to get the most value out of your time with our experts.

Technical documentation

Our customers gain exclusive access to our user-friendly handbooks and manuals. Our documents will guide you on your experimental set-up and the ins and outs of our equipment.

Training videos

Our customers also gain exclusive access to our training videos, which demonstrate how to install, set-up and utilise the instrument systems.

Live demonstration

Upon request, our team of experts can provide live instrument demonstrations during your training session.

We offer

Our training

BPC Instruments is committed to supporting you in utilising our technology for your application needs. Our team of experts are ready to help. When you buy an instrument from us, you will be offered an online installation session free of charge. We also offer customised solutions and training packages to suit your needs.

Online Installation Session:
  • Included with every instrument
  • Meet with one of our experts online and get an introduction to your new instrument
  • We guide you through the initial set-up and testing of the instrument for the first time
Customised Packages:
  • Additional in-depth or extensive training
  • Flexible and customised to fit your needs
  • Assistance with experimental design and planning, instrument configurations and more
  • Possibility for on-site installation and training 
  • Customised training programs are only available upon request and depend on availability of our expert team

Please ask your sales representative to request a quote or more information about our training. 

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Customers reviews

What people say

Your dedication and passion for sharing your knowledge were evident throughout the training session. You were explaining each concept and every detail with such clarity and enthusiasm, truly from the bottom of your heart. I’m really grateful for the time and effort you invested in ensuring our understanding.
Mona Albawab
University of Sharjah, UAE
BPC’s support expertise has been crucial in unlocking the full potential of our research. Their responsive and knowledgeable support team has been essential for troubleshooting and fine-tuning our experimental setups, ensuring we obtain precise and consistent results.
Dr Mustafa Evren Ersahin and Dr Hale Özgün
Istanbul Technical University
Support and training in BPC tools is one of the key points. In fact, the support department is very good at listening to requests, and in the event of problems, response times are generally very fast. What's more, the expertise of BPC's sales and technical staff makes itself felt when we have a special request.
Dr Laura André
UniLaSalle
The support by BPC is absolutely outstanding. Whenever we faced a problem with our system, the BPC team was extremely receptive to our queries.
Prof. Konrad Koch
Technical University of Munich. Germany